Frequently Asked Questions
For information specific to your delivery period please check your order status via the tracking provided on your dispatch email. Your delivery time depends on your shipping location whether you are within the UK or Europe.
Orders placed by 3:00pm GMT (Monday-Friday) will be shipped the same day via Royal Mail Signed delivery, from your order being processed and delivered please allow 2-3 business days.
UK & Northern Ireland
Standard Tracked Delivery | 2-3 Business Days (Mon-Fri) | £4.99
EUROPEAN COUNTRIES
Standard Tracked Delivery | 3-5 Business Days (Mon-Fri) | £12.99
If you would like more information on where we ship to or further information on your order status please email: Info@aestheticallyperfectskin.com
Once you place an order online you will receive an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link.
We currently only accept orders from the UK, Ireland and Europe. We apologise for any inconvenience this may cause. Any orders placed outside of these areas will be cancelled and refunded.
To request a return please visit: https://aestheticallyperfectskin.com/a/returns You will need your order number and your email address to begin the process of your request.
We do not offer product exchange requests.
Please Note: For any items that are bought as a bundle purchase, individual items can not be returned separately.
We only offer refunds if the product returns with the packaging unopened, the product is unused and the packaging is in re-sellable condition and the request for refund is within 14 days of order. Due to the nature of the product, this is for hygiene purposes.
The 14-Day Request Period begins from the day the order was placed, you will have until the 14th Day to request a return.
If you have received an incorrect or damaged item from what you have ordered - we are very sorry! We will ensure that we will get this rectified for you.
Please Email: cs@aestheticallyperfectskin.com
Include your order number and we will look after the rest!
For questions regarding the use of our products during pregnancy/breastfeeding, we recommend that you consult your GP due to the active ingredients within our formulas.
For all information regarding instructions on how to use our products, is available on each product page below product descriptions. Information on how to use it is also provided on the product outer-packaging and along with a free how-to-apply guide with your delivery.
If you have received an incorrect or damaged item from what you have ordered - we are very sorry! We will ensure that we will get this rectified for you.
Please Email: cs@aestheticallyperfectskin.com
Include your order number and we will look after the rest!
For all information regarding instructions on when best recommended to use our products, this is available on each product page below product descriptions. Information on how to use it is also provided on the product's outer-packaging
For questions regarding the use of our products along with prescriptive/medicated skin care we recommend that you consult your GP due to the active ingredients within our formulas.
